Question 1

Can I negotiate?

Accepted Answer

All Carnab cars are fixed price, they come with a minimum 10 day money back guarantee and 2 years warranty.

Question 2

Where does Carnab deliver?

Accepted Answer

We currently deliver anywhere in the Saudi Arabia (Paid Services).

Question 3

How can I book a viewing appointment?

Accepted Answer

You can do so on our website or app, by selecting the car of your choice and request for a viewing.

Question 4

Can I view the car anywhere?

Accepted Answer

We can arrange viewings in Riyadh at any of our branches or at the convenience of your home.

Question 5

How long is the viewing appointment?

Accepted Answer

Your viewing appointment is for a total of 30 minutes. If your viewing appointment is at our hub at Riyadh, you may take the car for a short test drive, too.

Question 6

Can I test-drive the car?

Accepted Answer

Our 10 day money back guarantee enables you to test-drive your car over a period of 10 days. Should you wish to return the car you can do so, as long as you don't exceed the mileage limit. Should you wish to test-drive the car before purchasing it, you can do so at supported locations which will be available when you check out.

Question 7

How can I contact you?

Accepted Answer

You can reach out to us on ksa.support@carnab.com or at +966 9200 13369.

Question 8

What are the financing options available?

Accepted Answer

Carnab has partnered with all the KSA’s major banks to ensure your financing journey is seamless & hassle-free. You will be able to get pre-approved and Carnab takes care of the rest.

Question 9

What if my car isn’t in the condition I expected?

Accepted Answer

If you find your car at delivery not in the condition you expected as the test drive, you can return your car as per our return policy.

Question 10

Does the car come with insurance?

Accepted Answer

You can choose to include insurance as a value added service when purchasing.

Question 11

What warranty does the car come with?

Accepted Answer

The car comes with 2 years warranty.

Question 12

Can I reserve a car?

Accepted Answer

Yes, you can reserve a car by paying a fully refundable fee of AED 499.

Question 13

How long does it take to finance my car?

Accepted Answer

The time to get your Auto-Finance request approved varies from bank-to-bank. Carnab will facilitate the process and get it done for you.

Question 14

Is there a charge should I wish to settle my auto loan before the end of it’s tenure?

Accepted Answer

Subject to the conditions contained in the financing agreement signed with the bank or financing agency, as well as the laws of the Saudi Central Bank.

Question 15

How does the registration work?

Accepted Answer

Carnab will take care of the entire registration process for you! From collecting the relevant documents to completing the registration at local traffic authority, our Customer Service team will keep you updated along the way. In accordance with local traffic authority laws, the customer's presence may be required during registration.

Question 16

What documents do you require to purchase a car?

Accepted Answer

A valid government ID and Driving License

Question 17

Will I be charged for car delivery?

Accepted Answer

Car delivery to anywhere in Saudi Arabia is available and subject to fees.

Question 18

Who are your warranty providers?

Accepted Answer

The Extended Warranty we offer is our own. We are partnered with top garages around the UAE, who will take care of your car. A warranty certificate will be provided to you upon purchasing the car with all the necessary details mentioned.

Question 19

What are the documents required to register the car under a company loan or if I am self-employed?

Accepted Answer

The documents required to register the car under a company loan or if I am self-employed are:
1. Trade license
2. NOC letter in Arabic mentioning no obligation to register the car under the company name
3. Establishment of company certificate
4. Owner of company or the general manager must come with his ID and driving license
5. Traffic file number of the company.

Question 20

Do you accept trade in for my old car?

Accepted Answer

Yes, we do. Through our partner company, SellAnyCar.com, we can buy your car and adjust the amount to the car of your choosing from Carnab.com

Question 21

Can I buy the car without viewing it ?

Accepted Answer

Absolutely! You can complete the entire purchase online. Further, you will have a 10 day return policy and two years free Warranty for your peace of mind.

Question 22

Is there any possibility to make the installment without the bank?

Accepted Answer

At the moment, no. All financed deals are done through the bank of your choice. We have partnered with these banks to ensure you get the best rates and quickest approval times possible.

Question 23

Are there any hidden charges?

Accepted Answer

No, all the fees and required payments are shown to you on the checkout page of Carnab.com. There are no hidden charges aside from these. If the customer is financing, there may be a processing fee charge for their loan application - this is from the bank, not Carnab.

Question 24

Once the customer buys the car, is he going to take the car on the same day??

Accepted Answer

Delivery will be within 3 working days once the Carnab Finance team has received the full payment (for finance customers, 3 working days once we receive the LPO from the bank).

Question 25

What are the payments we accept for buying cars?

Accepted Answer

Online payment (credit card), Offline payment (credit card POS machine at one of our branch), Bank transfer, Wire transfer or cash deposit to our bank account (cheques not accepted).

Question 26

How does Trade-in with Carnab work?

Accepted Answer

Trade-in helps the customer to upgrade from an existing car to a new car with Carnab with ease. Choose a new car to buy from Carnab, and the old car we inspect and give you a great price to sell. You just pay the difference and can upgrade with ease.

Question 27

How do I test drive and inspect the car for Trade-in?

Accepted Answer

Once you book a Trade-in appointment with Carnab, you can test drive the new car and we shall inspect the old car on the same visit.

Question 28

Can I finance the new car if I opt for Trade-in?

Accepted Answer

Absolutely! You can choose to finance the new car while opting for a Trade-in with Carnab.

Question 29

How do I sell my car to Carnab?

Accepted Answer

Carnab buys used cars through trade-in with SellAnyCar.com. Book an inspection, receive an offer, and put the value toward a Carnab car.

Question 30

What cars does Carnab buy?

Accepted Answer

We buy a wide range of used cars in Saudi Arabia through SellAnyCar.com, including sedans, SUVs, crossovers and other body types that pass inspection.

Let Carnab help you choose your next car

1. Find Your Car

2. Review and finalise payment

3. Provide transfer details

4. Get your car delivered

Frequently Asked Questions

1. Can I negotiate?

2. Where does Carnab deliver?

3. How can I book a viewing appointment?

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Used Cars for Sale in Saudi Arabia — Inspected, Warrantied, Delivered

How does buying a used car on Carnab work?